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What is the impact of Artificial Intelligence on the aftermarket automotive?

Trends

October 23, 2023

6 MIN of Reading

Artificial intelligence (AI) is on the rise and impacting several industries and markets across the board, including the automotive aftermarket. This impact can lead to significant cost reductions, increased efficiency and promote disruptive innovation in solutions and services that will provide highly differentiated experiences for customers.

AI can revolutionize the different operations of Parts Distributors, whether in stock management, supply chain efficiency or pricing strategies, all providing excellent customer service.

Main areas of AI application in the aftermarket:

PREDICTIVE MAINTENANCE

AI analyzes the incident database creating failure patterns predicting with greater precision the possibility of a potential breakdown.

PARTS STOCK MANAGEMENT

AI can optimize stock management, predicting the demand for replacement parts and minimizing customer waiting time. With this technology it is possible to optimize the delivery rate and reduce inventory investment.

AUTOMATED CHECK-IN

AI helps customers to book maintenance and repair services, managing the availability of the workshops in real time and reducing the administrative load.

VIRTUAL ASSISTANTS

AI optimizes access to instant answers, recommendations and guidance in real-time, on a 24/7 basis, on topics related to maintenance and problem-solving.

Rethink the role of the future Workshop Professional

By revolutionizing industries, AI presents enormous challenges and in the case of the aftermarket, to the future of workshop professionals, considering the transition of some manual tasks and those dependent on human intervention.

AI, managed under the supervision of workshop professionals, will enable the creation of new solutions that accelerate the learning curve and will manage knowledge in an integrated manner, involving processes, people and technology.

Tips4y at the forefront of technological innovation in the aftermarket

Being a company strongly oriented towards technological innovation, Tips4y has always followed the evolution of AI, to the point of incorporating it into its solutions.

The DataRepair is the most recent example of this approach. We have been improving this service using this technology, so it will soon be presented to the market as a highly differentiating diagnostic service.

The future of the aftermarket depends on the ability of its companies to make the best use of intelligence on data.

AI is no longer a future trend, it is the reality of the present!

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