How DataDrive innovates planning in Workshops and Networks
Product
Effective management with performance indicators
The platform DataDrive integrates into a single environment an end-to-end workflow for workshop management, through a modular vision, from the reception of the vehicle to budgeting, ordering of parts, scheduling of services, and invoicing.
In this article we will address the functionality of SERVICE PLANNING:
The planning functionality that DataDrive offers is highly innovative and fundamental for the management of Workshops and Networks that aim to differentiate themselves through service excellence and productivity of their operation.
This option is part of the structure of funcionalidades of DataDrive, organized in a menu logic, and corresponds to the usual sequence of processes in the workshop.
The task of planning each service is based on the efficient allocation of time to the team of workshop technicians (‘Productive’) - something complex and very challenging to manage with rigour without an innovative solution developed precisely for this purpose.
Como funciona o planejamento na DataDrive?
By selecting "Plan Service" the user accesses the "Planning/Scheduling" area where they can manage the team according to the daily schedule of each of the "Productive".
In this diary, all ‘dead time’ can be defined (e.g. absences, holidays, breaks) so that an effective total of working hours can be counted, which can be budgeted and distributed among the team, and thus determine the actual level of productivity.
As the budgets presented to customers are approved, the workshop manager can allocate them to the team at any time and schedule them by observing the total free hours, and it is also possible to consult the process of each vehicle among other analysis options.
At any moment, it is possible to dynamically analyze the status of each vehicle and intervene in real time in the process, assigning specific notifications to the customer or making parts requests.
What metrics are available in the planning?
The planning functionality in DataDrive provides a set of very relevant metrics for workshop management, as they offer, both individually and from a global perspective, the performance level resulting from the scheduled work.
Estimated hours: Informs at each moment the budgeted time compared to the team's total hourly capacity
Free time: Inform the time margin available for new appointments in relation to the team's total hourly capacity
Hours worked: Informs at every moment the total hours worked
Productivity: Report the ratio between the total hours worked and the available hours
Efficiency: Informs the ratio between the total budgeted hours and the total worked hours
Budgeted amount: Allows a global view of billing to be carried out based on approved budgets
