How DataDrive innovates workshop planning
Product
Effective management with performance metrics
DataDrive platform integrates integrates in a single environment an end-to-end flow for workshop management, through a modular view, from vehicle reception to estimation, parts order, service booking and invoicing.
In this article, we'll focus on the SERVICE PLANNING feature:
The planning functionality that DataDrive offers is highly innovative and essential for workshops that want to differentiate themselves by the excellence of the service they offer.
This feature is part of DataDrive's menu and corresponds to the usual sequence of processes in the workshop.
The task of planning each service is based on the efficient allocation of time to the team of workshop technicians (“Productive”) - a complex and very challenging process to manage without an innovative solution developed precisely for this purpose.
How does it work in DataDrive?
By selecting the menu “Service Planning”, the user accesses this area to manage the team according to the daily schedule of each “Productive”.
In this schedule, all “opentime” can be defined (e.g. leaves, vacations, breaks) in order to calculate an effective total working hours, which can be estimated and distributed to the team, and thus determine the actual level of productivity.
As quotes submitted to customers are approved, the workshop manager can allocate them to the team at any time and schedule them based on the total number of free hours, while also being able to check the process for each vehicle, among other analysis options.
It is possible to dynamically analyze the status of each vehicle and act on the process in real time, assigning specific notifications to the customer or ordering parts.
What metrics are available in planning?
The planning menu in DataDrive provides a set of metrics that are very relevant to workshop management, as they provide, both individually and from a global perspective, the level of performance that results from the scheduled work.
Estimated hours: informs at each moment the estimated time compared to the total hourly capacity of the team.
Free time: informs the margin of time available for new bookings compared to the total hourly capacity of the team.
Hours worked: reports the total number of hours worked at any given time.
Productivity: provides the ratio between the total hours worked and the hours available.
Efficiency: shows the ratio between the total hours estimated and the total hours worked.
Budgeted amount: provides an overview of the expected invoicing according to the approved estimates.
