Product
TIPS Talks with Joana Angelino | Manager of Rugempeças
In this TIPS Talk with Joana Angelino we will find out her opinion on the TecDoc Catalog and the impact generated by using this product in the company.
Rugempeças shares its experience with TecDoc Catalog
https://www.tips4y.pt/en/blog/rugempecas_shares_its_experience_with_tecdoc_catalog /en/blog/rugempecas_shares_its_experience_with_tecdoc_catalog
But first, let us meet Joana
Joana Angelino has been part of the world of automotive parts since she was a child and has always dedicated her professional life to this market. She has seen the business expand and the constant evolution it undergoes.
Joana has witnessed the use of microfiches, paper catalogs and now digital catalogs, storing some paper catalogs as an antique, but the future is undoubtly the digital transformation we are experiencing.
As a user of the TecDoc Catalog at RugemPeças, Joana will share her feedback on the way it has impacted her business.
1. Is the TecDoc Catalog part of your daily operation?
The TecDoc Catalog has become an indispensable tool in Rugempeças' daily activity, since identifying parts correctly and fast is essential for an auto parts retailer.
It's like our means of transportation, the vehicle we use to efficiently carry out an operation that is part of the success of our business. We get there faster and without mistakes! It's really important for us to know that we're working with original data provided by the parts manufacturers, in a catalog that brings together all the parts brands and part numbers we need.
2. What concrete benefit can you identify in the TecDoc Catalog?
Rugempeças shares its experience with TecDoc Catalog
https://www.tips4y.pt/en/blog/rugempecas_shares_its_experience_with_tecdoc_catalog /en/blog/rugempecas_shares_its_experience_with_tecdoc_catalog
The TecDoc Catalog is distinctive for its very intuitive and simple user experience, which is already very positive for the adoption of the catalog by the team, speeding up processes rather than complicating them.
I would like to highlight a specific benefit of the Tecdoc Catalog, which is the reduction in returns costs due to the reliability of the parts identification process. We're talking about a reduction in returns of around 30%, which is an excellent indicator for the profitability of the business.
3. How long does it take on average to identify a part?
I think 1 minute or 2 minutes maximum. In this process of speed, I can't forget to highlight the importance of the plate number search in the catalog, which has brought an extraordinarily useful dynamic for those who are at the counter and need to identify a vehicle immediately in order to access the identification of the necessary parts.
The customization of the catalog dashboard area makes all the difference for us retailers, as we can organize quicker shortcuts and more direct access to the information we need.
4. What sets the TecDoc Catalog apart?
The huge amount of data - 6 million part numbers! The fact that we have direct information from the parts manufacturers also provides a strong confidence when it comes to identifying parts.
The TecDoc Catalog, in addition to being an excellent database for consulting and identifying parts, allows us to assure good practices for our daily operation, which results in efficiency and loyalty.
Rugempeças is now a benchmark in the retail and distribution of automobile parts due to the progress it has made towards digitalization, where tools such as the TecDoc Catalogue have become indispensable.
Our many thanks to Joana Angelino.
Rugempeças shares its experience with TecDoc Catalog
https://www.tips4y.pt/en/blog/rugempecas_shares_its_experience_with_tecdoc_catalog /en/blog/rugempecas_shares_its_experience_with_tecdoc_catalog
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Rugempeças shares its experience with TecDoc Catalog
https://www.tips4y.pt/en/blog/rugempecas_shares_its_experience_with_tecdoc_catalog /en/blog/rugempecas_shares_its_experience_with_tecdoc_catalog
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