Tips4y reinforces its customer-centric strategy
Corporate
Improve the customer experience throughout the entire journey with Tips4y is part of the company's culture, which has been integrating the necessary tools and technologies to ensure this excellence whether in agility, speed, or personalization, at any point of interaction.
Building a customer-focused strategy means that the customer and their needs come first. And only then will it be possible to guarantee that we deliver value and that value is perceived by the customer.
Turning customers into fans means ensuring an excellent level of satisfaction at all points of contact with the company, which results in loyal relationships that in turn generate comments, interests, and needs that drive sales, promote products, and increase brand reach.
For this purpose, the strategy must be part of the company's culture, requalifying processes and implementing actions with customer-focused practices. In fact, only when all people and departments adopt a customer-focused strategy can they show what the company values and do it with authenticity.
THESE WERE THE PREMISES THAT LED TIPS4Y TO DEVELOP ITS "CUSTOMER CENTRIC" STRATEGY, BASED ON 3 SPECIFIC AREAS OF ACTION: